You let me speak, and you just listened

"For many years Sergeant Kevin Briggs had a dark, unusual, at times strangely rewarding job: He patrolled the southern end of San Francisco’s Golden Gate Bridge, a popular site for suicide attempts. In a sobering, deeply personal talk Briggs shares stories from those he’s spoken — and listened — to standing on the edge of life. He gives a powerful piece of advice to those with loved ones who might be contemplating suicide."

"....When Kevin came back over, I asked him, "What was it that made you come back and give hope and life another chance?"

And you know what he told me?

He said, "You listened. You let me speak, and you just listened."

Kevin Briggs: The bridge between suicide and life

http://www.ted.com/talks/kevin_briggs_the_bridge_between_suicide_and_life?language=en